Email us or call us toll free at 1-877-797-8803 from 8:00am - 6:00pm EST,
Monday-Friday, and 9:00am - 4:00pm on Saturday. International customers call 1-772-286-2701.
Se habla espanol!
Our Location
marine31.com 7744 SW Jack James Drive Stuart, FL 34997
If you would like to pick up an order, please call ahead so that we can have it ready. 1-877-797-8803
Placing
An Order |
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How
do I place an order?
You
can place an order online through our secure website, or you can call
us toll free at 1-877-797-8803 from 9 am-6 pm EST, Monday-Friday,
and 10 am – 4 pm on Saturday.
How
do I use a coupon code?
When
you’re ready to checkout, view your shopping cart and click
checkout. On the next page you will enter your billing and shipping
information and a coupon code in the space provided. The code will
automatically apply the discount to applicable items in your shopping
cart. Only one coupon code may be used per order.
Do
you collect a sales tax?
We collect sales tax on orders shipping to any state where Vision Investments LLC has a physical presence, or is otherwise required to collect tax by law. We will automatically add the appropriate state and local taxes if your delivery location is in any of the following states:
AL, AR, AZ, CA, CO, CT, FL, GA, HI, IA, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, NC, ND, NE, NH, NV, NJ, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.
Alabama Rule 810-6-2-.90.02 - Seller has collected the simplified sellers use tax on this transaction(s) for Alabama customers and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. Seller’s program account number is SSU-R009906544.
How
long does it take to process an order?
In-stock items are usually shipped within 24 hours. Special orders and
custom items are shipped from the manufacturer and will require more
time to ship. Specific information on custom items is provided at the bottom of each item’s page in the
description.
Is
the website secure?
Yes.
marine31.com is served through a secure connection using 128-bit SSL
v2/v3 encryption. Every step of the order process is encrypted. Credit
cards are verified by a multi-point process based on the customer’s
billing address.
We
do not under any circumstances trade, sell, or share your information
with anyone. Your privacy and security are important to us.
What
is a billing address?
The
billing address is where you receive your credit card bill. We must
have the correct billing address to process your order. If we do not
have the correct billing address, your card will decline and we will
contact you to get the correct address.
What
forms of payment are accepted?
We
accept Visa, American Express, Master Card, Discover, and PayPal.
Shipping |
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Can
I ship to a different address than my billing address?
Yes.
As you checkout, you will be asked for your billing address and your
shipping address if it is different. We must have your billing address
to charge your credit card. It is for verification purposes. If you
supply a separate shipping address, your order will ship to that address.
How
long will it take to receive my order?
Delivery
times vary by location and shipping method chosen. Delivery time starts
from the next full business day after the order leaves our warehouse. * Orders must be placed by 1:00 p.m. EST to ship out the same business day. See the Estimated Transit Times.
Can
I schedule a drop-off time?
No.
What time your package arrives is determined by the delivery driver’s
route in your area.
Will
I have to sign for the package?
Not
typically. The driver will usually leave the package, unless there
have been a high number of claims in your area. We can put “no
signature required” on the order at your request.
Is
tracking information provided?
Yes.
An email is automatically generated when your package leaves our warehouse.
It is sent to the email address you provide when you place your order. If
you do not provide an email address, we cannot send tracking information.
The email is sent via an automatic delivery system called Quantum
View Notify.
Why
didn’t I receive tracking information?
Spam
filters can sometimes block tracking emails. Also, if we have an incorrect
email address or no email address, we cannot send tracking information.
How
do you ship?
- Orders
within the contiguous U.S. ship via customerservice.
- Orders
to Alaska and Hawaii ship via U.S. Postal Service.
- Orders
to Puerto Rico ship via FedEx 2nd Day Air.
- Orders
to Military APO and FPO addresses ship via U.S. Postal Service.
What
are the shipping rates for the contiguous United States?
We
charge a flat rate based on the order value. Please note that shipping
on oversized or heavy items may be higher than these prices. * Orders must placed by 1:00 p.m. EST to ship out the same business day.
ORDER
VALUE |
SHIPPING
CHARGE |
Under
$14.99
$15.00 - $24.99
$25.00 - 49.99
$50.00 - 74.99
$75.00 - 99.99
$100.00 - 149.99
$150.00 - 199.99
$200.00 - 249.99
$250.00 - 299.99
$300.00 - 349.99
$350.00 - 399.99
$400.00 - 499.99
$500.00 and over
|
$6.95
$7.95
$12.95
$15.95
$18.95
$21.95
$23.95
$24.95
$27.95
$29.95
$31.95
$34.95
FREE
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3
Day FedEx - additional $20.00 to the ground rate
2 Day Air - additional $30.00 to the ground rate
Next Day Air - additional $45.00 to the ground rate |
Please note that shipping on oversized or heavy items may be higher than these prices. Due to federal regulations orders with aerosol items are not permitted to go air. Orders shipping within the continental US (48 states) must placed by 1:00 p.m. EST to ship out the same business day. Not available for oversized and custom items, hot water extractors, complete wash systems, special order items and vacuums.
On oversized
items, we have noted that the item will require a shipping rate quote
for expedited shipping. These items include, but
are not limited to: buffers, complete wash systems, and vacuums. These rates do not apply to hot water extractors. See specific item for shipping cost.
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Does FedEx deliver on weekends?
Yes, FedEx delivers on weekends, excluding certain holidays
.
Shipping to Hawaii, Alaska and military addresses?
Yes!
We ship via USPS Priority Mail to Hawaii, Alaska and APO, FPO military addresses. No aerosol products. The rates below DO NOT APPLY to Special Order Items like BLT Mats, WeatherTech, ParkSmart Mats and Highland. *Heavy liquids or oversized packages may require additional shipping charges. We will contact you for approval before shipment if additional shipping charges apply.
Hawaii, Alaska, Puerto Rico and APO, FPO military addresses Rates VIA USPS |
ORDER
VALUE |
SHIPPING
CHARGE |
Under
$24.99
$25.00 - 49.99
$50.00 - 74.99
$75.00 - 99.99
$100.00 - 149.99
$150.00 - 199.99
$200.00 - 249.99
$250.00 - 299.99
$300.00 - 349.99
$350.00 - 399.99
$400.00 - 499.99
$500.00 and over
|
$12.99
$14.99
$17.99
$20.99
$23.99
$25.99
$27.99
$29.99
$31.99
$34.99
$36.99
$39.99 |
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What
are the shipping rates for Canada?
Shipping
rates includes Handling, Packing, Insurance and VAT. In order to make it
simple for you, we charge one low delivery charge based on the total
value of your order.
- Canada Shipping Prices
include duties, taxes, or brokerage fee. Consult your local
customs authorities to determine if any imports tariffs apply.
- These
rates DO NOT APPLY to Special Order Items like BLT Mats, WeatherTech,
ParkSmart Mats and Highland. * Heavy liquids or oversized packages may require additional shipping charges. We will contact you for approval before shipment if additional shipping charges apply.
Canada Rates VIA FedEx Includes VAT & Sales tax |
Order
Value |
Shipping
Rates |
Under
$15.00
$15.01 - $25.00
$25.01 - $50.00
$50.01 - $75.00
$75.01 - $100.00
$100.01 - $150.00
$150.01 - $200.00
$200.01 - $300.00
$300.01 - $400.00
$400.01 - $500.00
$500.01 - $600.00
$600.01 - $750.00
$750.01 and over |
$31.99 incl. VAT
$34.99 incl. VAT
$39.99 incl. VAT
$44.99 incl. VAT
$49.99 incl. VAT
$54.99 incl. VAT
$59.99 incl. VAT
$64.99 incl. VAT
$69.99 incl. VAT
$74.99 incl. VAT
$80.99 incl. VAT
$85.99 incl. VAT
$90.99 incl. VAT
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Address Corrections? If your shipping address is incorrect on your order, please call us as soon as possible and we will be happy to change it for free. FedEx charges $10 to redirect a package once it has shipped. There is no charge for us to correct the address before the package is shipped.
Returns
& Exchanges |
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What
is the return policy?
Items must be returned within 30 days in like new condition with original packaging. * See exceptions below. To return an item, call us toll free at 1-877-797-8803 ext. 202 to receive a Return Authorization Number and instructions. Write this number on the outside of the package. Products returned without authorization will not be accepted. The cost of the returned items, minus shipping charges, will be promptly credited via the payment method used. It may take 5-7 days for your bank to process the credit.
If you have received a defective item, please contact us at 1-877-797-8803 ext. 202.
Are
there any items that cannot be returned?
Custom-made items cannot be returned. These items are made for your specific vehicle. Custom items include, but are not limited to: car covers, custom seat covers, Lloyd floor mats, and custom license plates. Please verify that the information provided for a custom item is correct before placing your order. Custom items are noted as such on the product page. We can only accept returns on custom items in the event of a manufacturer error.
Covercraft: Per Covercraft, we cannot accept returns on the following car cover fabrics: Form Fit, WeatherShield HP, WeatherShield HD, and Sunbrella. A 15% restocking fee will be charged on all other returned Covercraft items, including ready-fit car covers, Canine Covers, pet products, and Seat Gloves.
Electronics: Returned electronics (including buffers, battery tenders, tire gauges, vacuums, and blowers) are subject to a 20% restocking fee if product has been used or opened. There is no restocking fee for a defective product returned in exchange for the same product.
Garage Mats: Per the manufacturers, a 15% restocking fee will be charged on all returned garage flooring/mats.
Hot water extractors are non-returnable.
Can
I exchange an item?
Yes. Please call us at 1-877-797-8803 ext. 202 and let us know that you will be returning an item and what item you would like instead. We will assign a Return Authorization Number, which must be written on the outside of the package. Upon our receipt of the returned item, we will ship out the new item. You will be credited or charged the price difference, less shipping, to the original form of payment.
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