Customer Service

• How do I contact you?
• Our Location

• How do I place an order?
• How do I use a coupon code?
• Do you collect a sales tax?
• How long does it take to process an order?
• Is the website secure?
• What is a billing address?
• What forms of payment are accepted?

• What is the return policy?
• Are there any items that cannot be returned?
• Can I exchange an item?

• Can I ship to a different address than my billing address?
• How long will it take to receive my order?
• Can I schedule a drop-off time?
• Will I have to sign for the package?
• Is tracking information provided?
• Why didn’t I receive tracking information?
• How do you ship?
• What are the shipping rates for the contiguous United States?
• Does FedEx deliver on weekends?
• Shipping to Hawaii, Alaska and military addresses?
• What are the shipping rates for Canada?
• Address Corrections?

---

Contact Us

back to top

How do I contact you?

Email us

Our Location

marine31.com
4445 SW Cargo Way
Palm City, FL 34990

If you would like to pick up an order, please call ahead so that we can have it ready.

Placing An Order

back to top

How do I place an order?

You can place an order online through our secure website.

How do I use a coupon code?

When you’re ready to checkout, view your shopping cart and click checkout. On the next page you will enter your billing and shipping information and a coupon code in the space provided. The code will automatically apply the discount to applicable items in your shopping cart. Only one coupon code may be used per order.

Do you collect a sales tax?

We collect sales tax on orders shipping to any state where Vision Investments LLC has a physical presence, or is otherwise required to collect tax by law. We will automatically add the appropriate state and local taxes if your delivery location is in any of the following states: AL, AR, AZ, CA, CO, CT, FL, GA, HI, IA, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, NC, ND, NE, NH, NV, NJ, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.

Alabama Rule 810-6-2-.90.02 - Seller has collected the simplified sellers use tax on this transaction(s) for Alabama customers and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. Seller’s program account number is SSU-R009906544.

How long does it take to process an order?

In-stock items are usually shipped within 24 hours. Special orders and custom items are shipped from the manufacturer and will require more time to ship. Specific information on custom items is provided at the bottom of each item’s page in the description.

Is the website secure?

Yes. marine31.com is served through a secure connection using 128-bit SSL v2/v3 encryption. Every step of the order process is encrypted. Credit cards are verified by a multi-point process based on the customer’s billing address.

We do not under any circumstances trade, sell, or share your information with anyone. Your privacy and security are important to us.

What is a billing address?

The billing address is where you receive your credit card bill. We must have the correct billing address to process your order. If we do not have the correct billing address, your card will decline and we will contact you to get the correct address.

What forms of payment are accepted?

We accept Visa, American Express, Master Card, Discover, and PayPal.

Shipping

back to top

Can I ship to a different address than my billing address?

Yes. As you checkout, you will be asked for your billing address and your shipping address if it is different. We must have your billing address to charge your credit card. It is for verification purposes. If you supply a separate shipping address, your order will ship to that address.

How long will it take to receive my order?

Delivery times vary by location and shipping method chosen. Delivery time starts from the next full business day after the order leaves our warehouse. * Orders must be placed by 1:00 p.m. EST to ship out the same business day. See the Estimated Transit Times.

Can I schedule a drop-off time?

No. What time your package arrives is determined by the delivery driver’s route in your area.

Will I have to sign for the package?

Not typically. The driver will usually leave the package, unless there have been a high number of claims in your area. We can put “no signature required” on the order at your request.

Is tracking information provided?

Yes. An email is automatically generated when your package leaves our warehouse. It is sent to the email address you provide when you place your order. If you do not provide an email address, we cannot send tracking information. The email is sent via an automatic delivery system called Quantum View Notify.

Why didn’t I receive tracking information?

Spam filters can sometimes block tracking emails. Also, if we have an incorrect email address or no email address, we cannot send tracking information.

How do you ship?

• Orders within the contiguous U.S. ship via customerservice.
• Orders to Alaska and Hawaii ship via U.S. Postal Service.
• Orders to Puerto Rico ship via FedEx 2nd Day Air.
• Orders to Military APO and FPO addresses ship via U.S. Postal Service.

What are the shipping rates for the contiguous United States?

We charge a flat rate based on the order value. Please note that shipping on oversized or heavy items may be higher than these prices. * Orders must placed by 1:00 p.m. EST to ship out the same business day.

Does FedEx deliver on weekends?

Yes, FedEx delivers on weekends, excluding certain holidays .

Shipping to Hawaii, Alaska and military addresses?

Yes! We ship via USPS Priority Mail to Hawaii, Alaska and APO, FPO military addresses. No aerosol products. The rates below DO NOT APPLY to Special Order Items like BLT Mats, WeatherTech, ParkSmart Mats and Highland. *Heavy liquids or oversized packages may require additional shipping charges. We will contact you for approval before shipment if additional shipping charges apply.

What are the shipping rates for Canada?

Shipping rates includes Handling, Packing, Insurance and VAT. In order to make it simple for you, we charge one low delivery charge based on the total value of your order.

Address Corrections?
If your shipping address is incorrect on your order, please call us as soon as possible and we will be happy to change it for free. FedEx charges $10 to redirect a package once it has shipped. There is no charge for us to correct the address before the package is shipped.

Returns & Exchanges

back to top

What is the return policy?

Items must be returned within 30 days in like new condition with original packaging. * See exceptions below. To return an item, email us to receive a Return Authorization Number and instructions. Write this number on the outside of the package. Products returned without authorization will not be accepted. The cost of the returned items, minus shipping charges, will be promptly credited via the payment method used. It may take 5-7 days for your bank to process the credit.

If you have received a defective item, please contact us through email. Customerservice@Marine31.com

Are there any items that cannot be returned?

Custom-made items cannot be returned. These items are made for your specific vehicle. Custom items include, but are not limited to: car covers, custom seat covers, Lloyd floor mats, and custom license plates. Please verify that the information provided for a custom item is correct before placing your order. Custom items are noted as such on the product page. We can only accept returns on custom items in the event of a manufacturer error.

Covercraft: Per Covercraft, we cannot accept returns on the following car cover fabrics: Form Fit, WeatherShield HP, WeatherShield HD, and Sunbrella. A 15% restocking fee will be charged on all other returned Covercraft items, including ready-fit car covers, Canine Covers, pet products, and Seat Gloves.

Electronics: Returned electronics (including buffers, battery tenders, tire gauges, vacuums, and blowers) are subject to a 20% restocking fee if product has been used or opened. There is no restocking fee for a defective product returned in exchange for the same product.

Garage Mats: Per the manufacturers, a 15% restocking fee will be charged on all returned garage flooring/mats.

Hot water extractors are non-returnable.